10. Collaborating with customers and end users

About the Book

Overview :

  • Learn something new in an Instant! A short, fast, focused guide delivering immediate results
  • Simplifies complex business problems for financial services
  • Optimize, enhance, and modify your business processes
  • Includes enterprise architecture best practices
  • Highlights various roles of Business Process Management

In Detail

Oracle Business Process Management helps in process automation and improvement with a very high level of flexibility for all the process participants from the process planning team to the end users. It also makes it possible to have corporate employees and customers collaborating towards common goals.

Instant Oracle BPM for Financial Services How-to covers many concepts that can be easily reused across industries such as core banking, healthcare, travel, self service automation, e-governance, and so on. It highlights various roles of Business Process Management such as Business Process Modeling, Process Developer, Process Owner, and Process Participant along with the way they work together in a financial services environment.

Instant Oracle BPM for Financial Services How-to is your guide to implementing Oracle Business Process Management whilst working in the Financial Services industry.Starting through the discovering of implementation and Business challenges for financial services we will move on to Modeling, Implementation, Process ork-flow’s, deployment and testing.

Moving on to cover advanced topics such as Process administering, changing business processes using process analysts, business reporting, participants and notifications and finally collaboration. You will learn to setup, maintain and alter your Business Process Management aimed specifically for the Financial services industry.


Filled with practical, step-by-step instructions and clear explanations for the most important and useful tasks. This book is a practical Packt How-to guide that is designed to provide targeted information for experienced BPM professionals in the financial sector.

Who this Book is for

This book will be ideal as a pocket guide for people working with BPM for financial services. It is a short reference for financial analysts, business process owners, process participants, business process developers, and SOA and BPM architects and developers



Collaborating with customers and end users Screenshots








About the Author

B. M. Madhusudhan Rao, alias name James Smith (Author of James Smith’s Technology Blogs), has more than 15 years of experience in the enterprise software industry. He has been a TOGAF 9 Enterprise Architecture certified solution specialist at Oracle’s North America Technology Organization for more than 5 years. He works primarily around Service Oriented Architecture, Business Process Management, Webcenter Portal, Webcenter Content, and Enterprise Architecture Practice. He is a part of the Tech-Sales team that showcases various customer proof of concepts and demonstrations to meet the customers’ business challenges and requirements.

Before joining Oracle, Madhu was a Technical Manager at HCL Technologies in India. He is known as James for his blog James Smith’s Java and Oracle Blogs, which is very popular among techies. Last year, in 2012, his blog jamessmith73.wordpress.com had over 74,000, hits making it one of the top technology blogs.

Madhu lives in Bangalore,India with his parents, wife, and little daughter Aishwarya Rao, and loves nature photography.